You’re on holiday in the south of Tenerife and a few days before you are due to fly home, your passport is either lost or stolen. Panic sets in, or even worse you have been mugged, involved in an accident or have been robbed of your credit cards and all your money.

A friendly face is desperately needed along with expert advice and a guiding hand to help you through the trauma, without the hassle of a long journey by bus or car to the British Consulate at Santa Cruz.

The British Consulate now has an experimental “outreach” service, to deal with emergencies in the south, on Mondays and Thursdays, usually from 9.30am to 1.30pm, a member of the British Consulate staff from Santa Cruz is available at San Eugenio to deal with emergencies.

English and Spanish lawyers, De Cotta McKenna y Santafé kindly offered to provide a room at their first floor premises at Avenida Colón for an initial three months. Their offices are up the white flight of stairs just opposite the Scotch Corner restaurant, with plenty of parking nearby at the San Eugenio commercial centre and only a ten minute walk from the Playa de las Américas bus station.

Where possible, you do need to make an appointment first so you must ring 922 286 863 to discuss the nature of your problem. For a lost or stolen passport your first step is to ring the police on 902 102 112 which will be answered by an English-speaking person.

 Although it may be possible to travel back to Britain on the subsequent police report, the British Consulate says there is no guarantee because of increased airport security and individual airline policies.  One couple who tried to travel on a police report got to the airport and were turned away. They lost their flight and had to rebook for the next day.

The Monday and Thursday sessions will continue until the end of September after which there will be a full review as to how,  when or if the service is to continue.

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