Press release from the British Consulate in Madrid

PASSPORT COURIER SERVICE SUSPENDED DUE TO ROAD HAULIERS’ STRIKE
Due to the disruption caused by the road hauliers’ strike in Spain and Portugal, the passport courier delivery service provided by Bpack for the British Consulate has been suspended.

We are monitoring the situation and will reinstate the service as soon as possible. In the meantime, customers who have submitted a passport application to us can call our hotline on 91 524 9761 (Spain) between 10am and 2pm or 213924104 (Portugal) between 9am and 11am.

If customers need to travel soon and cannot collect their passports personally in Madrid or in Lisbon, they may request to have them delivered by registered post. But this is at customers’ own risk as the Spanish and Portuguese Postal Services are likely to be affected by the strike too.

The British Consulate is doing everything it can to ensure that customers’ passports are safe; the suspension of the courier service at this time of uncertainty will help safeguard these important documents. As soon as the Bpack service is no longer affected by the strike, passports will be couriered to customers as quickly as possible.