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poolepirate

Wireless Internet connection
« on: December 19, 2009 »
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  • We have ADSL here through Telefonica. Has anyone had any experience of any other providers, Direct Telecom for example? I have just read about an ADSL only service being offered without the need to pay for the telephone line rental.

    Anyone had experience of a dongle?

    Anyone use or have used the number of connections offered the string of networks that appear to be available? Are these the same as Canarias Wireless?

    What speed download can we expect maximum here in Los G now and in the future, I have the feeling that we are the end of the line for progress?


    Offline ANGIE

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    Re: Wireless Internet connection
    « Reply #1 on: December 20, 2009 »
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  • Have recently gone onto ADSL via Direct Telecom and it is brilliant and cheaper than Telefonica as there is a deal including some calls. Can't remember what but do ring them or go to their office in Adeje and they are so helpful.  We had a problem getting on to start with and a lady called Jennifer was SO helpful above and beyond etc. We are so pleased with the spped in Puerto Santiago as well - much quicker than at home in England.  We have arranged to have 6 months as we live here for the winter. Excellent and so we are changing our landline supplier to Direct Telecom too as it is cheaper.

    The PM

    Re: Wireless Internet connection
    « Reply #2 on: December 20, 2009 »
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  • dependent on your exact needs canarieswirless offer wireless access throughout the area. No line rental, and only pay for what you use, the service is fully supported by tec staff.

    email info@canarieswireless.com

    or call

    922 862713

    Offline linda

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    Re: Wireless Internet connection
    « Reply #3 on: December 22, 2009 »
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  • Canaries wireless used to be great but recently we have had a few problems.Some other suppplier :) transmitting on same signal .We will need a reliable adsl service soon but it must be consistant for a couple of weeks amonth

    Offline Tanemera

    • Juan Tanemera
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    Re: Wireless Internet connection
    « Reply #4 on: January 14, 2010 »
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  • I signed up for ADSL with UK Telecom recently because it's a monthly contract.  I expected 1 MBPS and got 500 KBPS.  I raised this with UK Telecom who responded with a statement provided by Telefonica that we are in a "rural community" and cannot expect better than 128 KBPS, only twice the normal dial-up speed.  Frequently the ADSL speed is even less than 500 KBPS and won't even register on the speed meter.  Then dial-up is faster.  I guess it's pot luck on the quality of the local connection.  It's a pity that Telefonica won't provide a report until you have signed up and then complained!  I must say that UK Telecom have been very supportive and communicative and there is no question of having to pay if I'm not happy.  I don't think Telefonica would be so obliging if I had signed up for an 18 month contract and I would undoubtedly have got the same low speed as it's the same line.  So it looks like I'm still in the market for something that actually works at a reasonable price.  Vodafone "dongles" is one option but I have heard bad things about this service, including the factthat their "current" offer of free download time actually expired several months ago despite them still promoting it!

    Offline Mr Max

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    Re: Wireless Internet connection
    « Reply #5 on: January 14, 2010 »
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  • Are you sure it is not just a restriction imposed on your supplier by TeleCONica?

    It is apparently the case that they only license other providers to use lower speeds, thereby giving them the uncompetitive "edge"

    I have 10Megs download - measures in regularly at somewhere between 8 and 9

    You saves your money and takes your choice!


    LaCochinillo

    Re: Wireless Internet connection
    « Reply #6 on: January 15, 2010 »
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  • We recently contacted Telefonica about ADSL, and for where we are in LG, supposedly we should get "up to" 3MB. It's still faster than the 2mb BT are providing us with in the UK.

    I'll be interested to see what the real speed is once we get it installed.

    Offline Tanemera

    • Juan Tanemera
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    Re: Wireless Internet connection
    « Reply #7 on: January 15, 2010 »
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  • Are you sure it is not just a restriction imposed on your supplier by TeleCONica?

    It is apparently the case that they only license other providers to use lower speeds, thereby giving them the uncompetitive "edge"

    I have 10Megs download - measures in regularly at somewhere between 8 and 9

    You saves your money and takes your choice!



    I checked this with UK Telecom and they absolutely refute any suggestion that Telefonica may not be playing fair.  Since my first posting I have been obtaining between 550 and 850 KBPS consistently, which is just acceptable.  UK Telecom continue to be extremely supportive.  They suggested re-booting the router if it slowed down.  This works. You are lucky to have 8 MBPS here, I can't get more than 4 back in the UK.  I plan to check my neighbours Telefonica service for speed but expect this to be the same as mine.

    orange

    Re: Wireless Internet connection
    « Reply #8 on: January 15, 2010 »
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  • Depending on your neighbours speed (you would have thought they
    would have been cussing about this by now).

    If you have your settings.

    Try and get hold of another router or a USB Modem. Something
    just to check the speed/connection with another piece of equipment.

    Offline Mr Max

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    Re: Wireless Internet connection
    « Reply #9 on: January 16, 2010 »
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  • Are you sure it is not just a restriction imposed on your supplier by TeleCONica?

    It is apparently the case that they only license other providers to use lower speeds, thereby giving them the uncompetitive "edge"

    I have 10Megs download - measures in regularly at somewhere between 8 and 9

    You saves your money and takes your choice!



    I checked this with UK Telecom and they absolutely refute any suggestion that Telefonica may not be playing fair.  Since my first posting I have been obtaining between 550 and 850 KBPS consistently, which is just acceptable.  UK Telecom continue to be extremely supportive.  They suggested re-booting the router if it slowed down.  This works. You are lucky to have 8 MBPS here, I can't get more than 4 back in the UK.  I plan to check my neighbours Telefonica service for speed but expect this to be the same as mine.

    Are you surprised??

    It is the sad case here that despite regulation and considerable fines, TeleCONica still hold a monopoly over telecoms.  Any third party reseller is simply at their mercy and there is precious little that can be done.

    The fact that a 10Meg service would appear to be available in PS is a strong indicator that, even though further from the exchange, a service approaching 3 or even 6Megs is readilly available in LG, albeit directly from source rather than third parties.

    The islands are full of stories of people who leave TeleCONica for other providers and eventually end up back where they started - either because of low adsl speeds, poor repair times or similar.

    I hate the situation as much or more than you, but this is not the UK, and TeleCONica are well known for underhand practices.

    Obviously you have a choice, but I do suggest you contact TeleCONica out of nothing more than curiosity to see what speeds they will offer you on your line and number......

     
    As a PS, there is a website somewhere that you can put your telephone number into and see what speed adsl is offered for that specific line. I am trying to find the link and will post it if I am succesful, unless anyone else is aware of it???
    « Last Edit: January 16, 2010 by Mr Max »

    Offline Tanemera

    • Juan Tanemera
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    Re: Wireless Internet connection
    « Reply #10 on: January 17, 2010 »
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  • I checked the neighbours ADSL speed today.  Both are using Telefonica's service.  One shares the same cable set as my line.  Guess what - 5 MBPS, while I am still stuck with 500 KBPS, or thereabouts, from UK Telecom.  Makes you think there could be something in the accusation that Telefonica are playing a dodgy game.  Maybe it's a case of "if you can't beat them, join them".

    orange

    Re: Wireless Internet connection
    « Reply #11 on: January 17, 2010 »
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  • Well that is what they would like - for you to join them.

    I still think you need to check your equipment.

    Even ask Telefonica if there is any type of filter
    in place at the exchange that should not be on
    your line.

    How you complain is obviously a matter of how
    much perseverance you have.

    The end of a long road is with the European
    Commission Communication.

    Offline Mr Max

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    Re: Wireless Internet connection
    « Reply #12 on: January 17, 2010 »
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  • Case rested m'lud

    LaCochinillo

    Re: Wireless Internet connection
    « Reply #13 on: January 18, 2010 »
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  • Telefonica offer a speed test. You need to look for the words "Consulte su cobertura ADSL" once you go in to look at the ADSL details they offer. One such link is here http://www.telefonica.es/cobertura-adsl

    Put in your phone number in the "N?mero de Tel?fono:" field, and copy the letters/numbers from the graphic in the field
    "Escriba los caracteres del recuadro superior:", then press the "Consultar" button.

    Hope this helps! We've ordered the Telefonica service (only 3mb), and will find out next week (hopefully) whether it's working or not when we arrive.


    Offline Edward Bear

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    Re: Wireless Internet connection
    « Reply #14 on: January 19, 2010 »
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  • I pay for 3m from Telefonica getting a regular actual 2.3m. I have very few problems and ,other than the price, am completely satisfied.

    orange

    Re: Wireless Internet connection
    « Reply #15 on: January 19, 2010 »
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  • Yes - only 3mb.

    That would be luxury in the UK for many.

    The UK government have set the target at 2mb
    as being acceptable.

    Not only that they are going to tax every phone line
    50 pence a month to make it possible. Paying that
    tax even if you do not have broadband.

    Offline Tanemera

    • Juan Tanemera
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    Re: Wireless Internet connection
    « Reply #16 on: January 19, 2010 »
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  • Telefonica offer a speed test. You need to look for the words "Consulte su cobertura ADSL" once you go in to look at the ADSL details they offer. One such link is here http://www.telefonica.es/cobertura-adsl

    Put in your phone number in the "N?mero de Tel?fono:" field, and copy the letters/numbers from the graphic in the field
    "Escriba los caracteres del recuadro superior:", then press the "Consultar" button.

    Hope this helps! We've ordered the Telefonica service (only 3mb), and will find out next week (hopefully) whether it's working or not when we arrive.




    Thanks for the tip.  I tried it and they offered me 3 MBPS.  However, a Telefonica engineer was here today (my line broke again) and checked my line.  He stated that what I am getting (500 KBPS) is the best I can have.  I pointed out that the cable set he was testing was the same running to my neighbour who has 5 MBPS.  He couldn't explain this.  Also, when I reported my line fault yesterday the agent asked me if I would like ADSL at 4 MBPS.  I told him I already have ADSL and that it only runs at 500 KBPS.  Now I am convinced that Telefonica are not to be trusted.

    The PM

    Re: Wireless Internet connection
    « Reply #17 on: January 20, 2010 »
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  • Hi all  the reality is that Telifonica like all other internet providers only guarantee 10%of there stated bandwidth yes you read it right. if you want guaranteed band with you will find that the price is in the order of 120 Euros per month. They by law have to provide a minimum of 500kbs li?a rural check your 5mbs line and if you are getting 500kbs that?s all they have to guarantee. CanariesWireless uses a number of service providers to try and maintain a good service to our clients and we provide full tec support in four languages. However we suffer the same problems as all other customers of the almighty Telifonica. In fact currently we have a line which is dedicated to a private client that we have been trying to get repaired for 4 weeks, we have now given up and are changing to a new provider. We are the only company in the area that allows it's self to be fully contactable by our clients and tries to ensure we provide a professional service to our clients. Our average connection speed is 1mbs but our network works much faster and frequency find that our customer complaints and the result of Telifonicas problems. we offer from 1 hour to 1 year pay as you go unlimited access time accounts if you need more information the all you have to do is call 637 819202. as for the current Vodafone offer it locks you into a three year contract! And in los Gigantes you will be lucky if you can get more than 300kbs.
    All the best the PM

    Offline Edward Bear

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    Re: Wireless Internet connection
    « Reply #18 on: January 20, 2010 »
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  • As previously stated I regularly get 2.3m from Telefonica for a monthly cost of 39 Euro. No complaints whatsoever.

    orange

    Re: Wireless Internet connection
    « Reply #19 on: January 20, 2010 »
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  • Not even on the price?