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Author Topic: Tenerife Prison  (Read 8971 times)

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Falstaff

Tenerife Prison
« on: January 09, 2008 »
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  • I am writing this post from a prison cell awaiting trial.

    I asked a question some time ago about whether hire car companies in Tenerife supplied those accessories which drivers are required by law to carry with them in their vehicles.

    High visibility vests
    Spare wheel
    Spare light bulbs
    Tools to change light bulbs

    We hired a car last week from Record. I was not sure whether we had a spare wheel because I had not brought overalls with me to dismantle the rather complicated assembly in the boot to open the shell underneath where the spare wheel is normally stored. However, there was no high visibility vest, spare bulbs or tools. Consequently our holiday turned into the car chase from ?Bullet? as Mrs Falstaff tried desperately to avoid being apprehended by Interpol.



    I think car hire companies should come clean and inform drivers that they should bring high visibility vests with them when they pick up the car.  Hire companies should also provide spare bulbs and tools if only because most people who pick up a car at the airport have little or no idea what sort of car they will be given, so how are they expected to bring the right spare bulbs with them and where on earth can they buy them at the airport?

    Offline DaRKeTaMiN

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    Re: Tenerife Prison
    « Reply #1 on: January 09, 2008 »
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  • Nice piece of driving there Mrs Falstaff I LIKE IT!! :)
    « Last Edit: January 09, 2008 by DaRKeTaMiN »

    tanemera

    Re: Tenerife Prison
    « Reply #2 on: January 09, 2008 »
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  • I have often wondered what the police attitude is to the lack of vests, triangles and spare bulbs in rental cars, not to mention the lack of registration documents.  I have never had any of these from Record and keep a pair of vests and triangles in our apartment ready for our arrival.  I just have to keep a low profile driving to and from the airport.  The last car I had from Record had no spare wheel so it went back the first day.  They were very good about it, gave me a brand new car with half a tank of fuel and told me to bring it back empty.  as I get a good deal on long term rent I am prepared to put up with some inconvenience - it's not as bad as having to tax, insure, service and ITV a car if I owned it.  Has anyone had any personal experience of renting a car and being stopped by the police and asked to produce vests, etc?

    Offline el presidente

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    Re: Tenerife Prison
    « Reply #3 on: January 09, 2008 »
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  • Hello Juan,
    I would guess that you would get an 'on the spot' fine if stopped by the Police.
    Then it would be up to you to claim it back from the Car Hire Company.

    el presidente   

    Offline Dolly Diver

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    Re: Tenerife Prison
    « Reply #4 on: January 10, 2008 »
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  • I really don?t understand why the police and Guardia civil do not clamp down on the lack of safety equipment in hire cars, it is required by law.  If you were to venture out of the marina in a boat without life jackets, flares etc, whether it was for private or comercial use, you would risk a hefty fine if stopped by the patrol boat.  They do stop people and ask to see these items, as many boat owners will verify.  But of course they can?t stop boats at the moment because they wrecked their patrol boat on the rocks near Los Christianos!!


    Offline Edward Bear

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    Re: Tenerife Prison
    « Reply #5 on: January 10, 2008 »
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  • Does this mean that we can now expect a flotilla of cayucos ?

    tanemera

    Re: Tenerife Prison
    « Reply #6 on: January 11, 2008 »
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  • I have e-mailed Record Car Rental as well as Avis and asked for their comments.  Should be interesting! I will post their reply here.

    Offline Edward Bear

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    Re: Tenerife Prison
    « Reply #7 on: January 12, 2008 »
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  • Juan do I detect a hornets nest appearing ?

    tanemera

    Re: Tenerife Prison
    « Reply #8 on: January 14, 2008 »
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  • I am pleased to report - no hornet's nest!  I received the following e-mail from Recordwithin 2 days.  (Nothing from Avis, as yet though)....

    Thank you very much for your e-mail.

    "We would like to inform you that in case the warning triangle, tools, spare wheel or set of light bulbs are missing from the hire vehicle for some reason, the client may request them with our airport desk office staff. If any of these things are missing, but the client does not notice it when picking up his hire vehicle, he may also contact our airport desk office staff at any time. Our staff will authorise the client to purchase them and the amount will be refunded when the client presents the receipt for the amount paid and the item when returning the hire vehicle. Please note that it is absolutely necessary to request authorisation first, because otherwise we cannot offer any refund. Furthermore, our company will hold itself responsible for any traffic fine imposed due to a missing item.

    With reference to the reflective warning vests, we would like to inform you that, according to the Spanish Ministry of Internal Affairs, we - as a hire company - are not responsible for providing the reflective warning vest, but this is under the direct responsability of the vehicle's driver. Therefore, this item is not provided by Record.

    With regard to the car documents, please note that you can always contact our office and ask our staff to send them by fax to your hotel or accomodation. Nevertheless, you would never be fined for not having the car documents as the police would contact us to solve this incident.

    Should you have any more questions or doubts, please do not hesitate to contact us again. "


    Well, it couldn't be clearer than that  ;D.  However :-[, I just picked up a  car from Record and the front tyres were 33 per cent below the pressure specified on the label inside the door!  I guess the answer to this is to stop off at the airport service station and check the tyres.

    Falstaff

    Re: Tenerife Prison
    « Reply #9 on: January 15, 2008 »
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  • Well done Juan.

    Record?s policy is clear but it would be interesting to hear from others about how well it is applied. Clearly, the thing to do is to check everything before you drive the car from the airport. I did not. I  had no spare bulbs, tool set and triangle but  I will certainly check at the airport in future (and pack a high visibility vest).

    The thought has occurred to me that if this is a genuine policy and I returned the car to the airport without a triangle, spare bulbs and tools, presumably I will be deemed liable for their loss and charged on my credit card. On the other hand, if it is just a paper policy then I will not.

    Many thanks for your efforts Juan.
    « Last Edit: January 15, 2008 by Falstaff »

    tanemera

    Re: Tenerife Prison
    « Reply #10 on: January 17, 2008 »
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  • Hi Falstaff
    Maybe the thing to do is keep a copy of the Record's policy on this subject (as  copied above) and bang it on the counter when you pick up a car.  I very much doubt if they have the items though so I bought a pair of warning triangles to leave out here.  Sadly, I left them in the last car I rented, so I know they now have stock of this item!  At least we now know where we stand, so thanks for raising the subject and stirring my curiosity.
    Juan.

    daisy

    Re: Tenerife Prison
    « Reply #11 on: January 29, 2008 »
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  • Is there any further update on this topic?

    tanemera

    Re: Tenerife Prison
    « Reply #12 on: January 29, 2008 »
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  • I think the response from Record says it all, Daisy.  I never did get a reply from Avis.  Not sure what other company's policies are.  I have bought two safety vests and two triangles and will keep these here for future use, as I really don't anticipate Record (or any other company for that matter) will supply warning triangles, spare bulbs, etc, although I will insist on a spare whelel and jack , otherwise I can't be bothered arguing with them.  Not much more to be said really.

    poolepirate

    Re: Tenerife Prison
    « Reply #13 on: January 29, 2008 »
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  • I have hired twice recently from Niza Cars in the village and both warning triangles and vests were provided. By the way the new lady, Marina, is very helpful and great fun.

    Offline linda

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    Re: Tenerife Prison
    « Reply #14 on: January 29, 2008 »
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  • glad they have someone good there we alwau=ys used niza when mercedes was there  :)

    Offline Dolly Diver

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    Re: Tenerife Prison
    « Reply #15 on: January 30, 2008 »
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  • A good reply has been posted from rentacarsantiago dated 30th Jan. Click this direct link
    www.losgigantes.com/board/index.php?topic=810.0
    « Last Edit: January 30, 2008 by Dolly Diver »