No I'm not ignorant. Just occasionally, no, quite a lot actually, I get frustrated with Brits who think the whole world should communicate in English. I live here in Tenerife and see examples of it on a regular basis.
If you can't translate your complaint into Spanish via any of the free translation sites on the internet, then I suggest you send a private message via the forum to GiGI, she makes a living helping Brits with all problems associated with the language. If you explain your problem clearly I'm sure she would do her best to help.