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Offline gladys

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Re: Highly contagious bug doing the rounds
« Reply #60 on: March 03, 2010 »
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  • I have just returned from a few days at the hotel. The bug is still around but maybe easing a little. The hotel are doing what they can BUT it is not only the hotel or LG that is affected. However I witnessed 2 things in the hotel which made my blood boil .. a gentleman and lady dipping their fingers in a sauce to see if they liked it and another woman serving herself chips from the food cabinet by hand. . What chance do we stand with adults doing that , when challenged , well , response not for this board.

    Mrs Mac

    Re: Highly contagious bug doing the rounds
    « Reply #61 on: March 04, 2010 »
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  • Those sort of people who don't think, will be the first to blame everyone else if they get ill.  As you say, what chance do you stand.

    Petespan

    Re: Highly contagious bug doing the rounds
    « Reply #62 on: March 17, 2010 »
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  • In response to the handling of food by guests in the hotel, I have also seen abominal behaviour regarding touching food with hands etc. I have to tell you that I have spoken to friends who are in the hotel and they have said there are some people who have the bug. The waiters are now serving the food from the buffet to the guests so that the correct utensils are used. The hotel is being disinfected every day and sometimes more than once. There is more hand gel inside the restaurant and people are being advised to use it (whether they take any notice or not is another matter!).  Numbers are taken of how many guests are going into the dining room to monitor how many people might be going down with it, although they do it on a regular basis at other times also.  The staff at the hotel never stop cleaning and I am sure they are doing all they can.

    Offline Chiquita

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    Re: Highly contagious bug doing the rounds
    « Reply #63 on: March 17, 2010 »
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  • In response to the handling of food by guests in the hotel, I have also seen abominal behaviour regarding touching food with hands etc. I have to tell you that I have spoken to friends who are in the hotel and they have said there are some people who have the bug. The waiters are now serving the food from the buffet to the guests so that the correct utensils are used. The hotel is being disinfected every day and sometimes more than once. There is more hand gel inside the restaurant and people are being advised to use it (whether they take any notice or not is another matter!).  Numbers are taken of how many guests are going into the dining room to monitor how many people might be going down with it, although they do it on a regular basis at other times also.  The staff at the hotel never stop cleaning and I am sure they are doing all they can.

    But there was someone on Tripadviser today saying that 100 people are going to take legal action against both the hotel and the tour operator and they were advising people to contact a no win no fee claim lawyer.  Seems everyone is at fault except those that can?t be bothered to wash their hands.

    Chrissi

    Re: Highly contagious bug doing the rounds
    « Reply #64 on: March 17, 2010 »
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  • Last week my sister and her husband stayed in the Barcelo Santiago Hotel and were both very ill. The staff were amazing and could not do enough to help them. Two different doctors came and administered different medication to each of them as my brother in law had to have a doctor first and my sister a day later. We subsequently found out that as this is a virus, antibiotics given to my sister were of no use at all and in fact made a back problem she has anyway a lot worse. This was the verdict of the lady Doctor in Los Gigantes who was very good. She also said it was the Nova virus(not sure thats the right spelling) brought across from UK and was now very difficult to get rid of.

    Yes we all seem to be aware that this bug has been doing the rounds but one thing amazed me in the Hotel Barcelo Santiago.
    My sister paid nearly a thousand pounds for one week bed and breakfast in what they call a premier room It was very small but alarmingly the bathroom whilst very tiny also had a sliding door in it which housed the toilet and bidet, there was no window and no extractor fan ??????It was virtually in a cupboard, on inspection of other rooms and a suite we found that the bathrooms were all the same. I feel this is outrageous and no wonder this bug is going from person to person with the bathrooms as they are. Surely, however dedicated the staff are to cleaning and they were, this bug is airborne and with no ventillation in the bathroom it cannot be got rid of unless the whole Hotel is closed and fumigated. Also that some work is carried out before opening again to ensure the bathrooms are ventilated.

    Offline Mr Max

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    Re: Highly contagious bug doing the rounds
    « Reply #65 on: March 18, 2010 »
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  • Are you absolutely sure there is no extractor fan??

    If so, how on earth did the building get a licence and been operating for so many years - there may not be a big wizzie fan but buildings like this have air extraction systems throughout.  If it hasn't the answer is simple - condem it.

    phoenix

    Re: Highly contagious bug doing the rounds
    « Reply #66 on: March 18, 2010 »
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  • Here are the headings for the latest 5 reviews of the Los Gigantes Hotel on Trip Advisor.

    Do not go to this hotel.

    Will never use Thomson again.

    Everything on the  cheap in this tired hotel.

    Thomson, will you never learn.

    Do not stay here.

    I am sure  that  these views are not entirely representative of the service normally provided by the hotel but they would certainly put new visitor off. I think many victims of the bug are getting their revenge through Trip Advisor. Fortunately, the hotel relies heavily on return business and most people who stay there in normal times are well satisfied.

    Chrissi

    Re: Highly contagious bug doing the rounds
    « Reply #67 on: March 18, 2010 »
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  • I was not refering to the Los Gigantes Hotel, I was refering to The Barcelo Santiago Hotel
    and Yes I am sure as I could not see any ventillation holes anywhere in the bathroom and certainly not in the cupboard used for a toilet.
    Perhaps someone else would like to check out this Hotel and its rooms and correct me if I am wrong but I really dont think so.

    gigs

    Re: Highly contagious bug doing the rounds
    « Reply #68 on: March 18, 2010 »
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  • I have got this bug really badly back in Devon.
    Correct me if I'm wrong, but I thought this bug was not so much airborne as spread very easily by contact, hence vital importance of disinfecting hands/surfaces/doorhandles/taps/toilet flush etc and not touching food.

    Offline janey

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    Re: Highly contagious bug doing the rounds
    « Reply #69 on: March 19, 2010 »
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  • its doing the rounds throughout uk too!

    the barcelo santiago was refurbished only a couple of years ago, i would be very surprised if it doesnt have adequate bathroom ventilation..... surely this would be covered by health and safety?

    Offline Mr Max

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    Re: Highly contagious bug doing the rounds
    « Reply #70 on: March 19, 2010 »
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  • My point precisely !

    There are enough rumours (mostly unfounded) on the trip advisor and other sites going around about this bit of the island, and there's nothing like scaring the last few people away !!

    As my other thread, rather than slagging off the hotels and so on, I want to know what is being done to get the LG beach sorted, the PS Lido and so on, etc., etc., .......

    If Guia d'Isora can get the San Juan beach completely rebuilt from the storms in time for Easter, I'd like to know what our lot are doing?????

    Even the only beach we have - Playa Arena seems to remain taped off >>


    We should be told innit !!

    Offline Chiquita

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    Re: Highly contagious bug doing the rounds
    « Reply #71 on: March 19, 2010 »
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  • My point precisely !

    There are enough rumours (mostly unfounded) on the trip advisor and other sites going around about this bit of the island, and there's nothing like scaring the last few people away !!

    As my other thread, rather than slagging off the hotels and so on, I want to know what is being done to get the LG beach sorted, the PS Lido and so on, etc., etc., .......

    If Guia d'Isora can get the San Juan beach completely rebuilt from the storms in time for Easter, I'd like to know what our lot are doing?????

    Even the only beach we have - Playa Arena seems to remain taped off >>


    We should be told innit !!

    Mr Max the real reason for all the posts on Tripadvisor has become very clear - people are being encouraged to claim compensation, because the virus can only be caught in one or two hotels in the Los Gigantes area of Tenerife - Oh yeah believe that if you will.  I think Tripadvisor should remove all those posts as if there is legal action they could easily be dragged into it as being a source for gathering information, especially if a lot of the information is based on rumor.

    Change of subject - Why is the beach at PlA  tapped off and how long has it been like this - was planning to go this weekend !!

    Offline Jodie

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    Re: Highly contagious bug doing the rounds
    « Reply #72 on: March 19, 2010 »
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  • It has nothing to do with to do the hotel, I believe it has to be broughtover from the uk, my son had it whilst stopped with me, we live here and never had  it yet my husband got it too

    Chrissi

    Re: Highly contagious bug doing the rounds
    « Reply #73 on: March 20, 2010 »
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  • Kathrin Muller, the doctor in Los Gigantes said that this bug was the Nova Virus and was being brought over from UK. she also said it was airborne, I would not disagree with a doctor.
    I was not trying to slag off the Hotel and blame them for the virus but just saying that due to lack of ventillation in the bathrooms it is making it spread easily.
    Perhaps someone would take me up on my request to also visit the Hotel Barcelo Santiago and request to see a room and prove me wrong re ventillation in the cupboards used for a toilet.
    Even the Hotels main receptionist said that the staff were unhappy about these bathrooms when it was refurbished. Also have to say that the staff there are brilliant and couldnt do enough to help my family. However on their last night they had the pleasure of hearing the man next door throwing up.
    Also yes I do know of people getting this virus even though they are  not staying in the Hotel and also some have lived here for years. but according to the doctor it is airborne???
    I can only say how it is and what our experience has been and how me and my family and many others
    view this situation.

    coldandtired

    Re: Highly contagious bug doing the rounds
    « Reply #74 on: March 20, 2010 »
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  • My husband and I returned on March 6 after two lovely weeks in Los Gigantes, there for the carnival. We both picked up the norovirus, 2 days each one after the other so it affected 4 days of our holiday, but we did not go near the hotel, never do, we rent a very nice apartment, always spotlessly clean- thank you Monika- and eat out every night in a variety of restaurants. It is an airborn virus by all accounts. We were in a restaurant on Saturday night when a lady collapsed and then was sick, we were only two tables away so I think it was a foregone conclusion then that we were likely to catch this bug. My husband began feeling ill on Monday evening about 6pm, and was then very poorly that night and Tuesday, I went down on Wednesday evening at 6pm lasting through Thursday but we were both recoverd by Friday, and as stated, we had not been near the hotel.

    I think all the criticism of the hotel is very unfair, there are several reports on here of people suffering who have had no connection to the hotel but these seem to be ignored.

    It certainly won't put us off returning to Los Gigantes - although the Bamboo Patisserie being closed at night might!!!!!! :'(

    We noticed that the steps by the Green Corner are finally being repaired - have they finished yet?


    Offline Dolly Diver

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    Re: Highly contagious bug doing the rounds
    « Reply #75 on: March 20, 2010 »
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  • Steps are not finished yet.

    gigs

    Re: Highly contagious bug doing the rounds
    « Reply #76 on: March 20, 2010 »
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  • Further to the debate whether the bug is spread by contact or is airborne, my UK doctor has confirmed it is both.  What is interesting is that he says the airborne vector is tiny water droplets.  Thus being coughed on is very much worse than just being breathed on!

    This also supports the strong theory about contaminated sea spray.  The bug may have come from the UK, but may be hanging around LG particularly due to the contaminated sewage going out to sea, and being brought back in again due to the winter storms etc and coming ashore in the form of sea spray, and so repeating the cycle.  Hopefully the cycle will be broken when the weather improves.

    BL

    Re: Highly contagious bug doing the rounds
    « Reply #77 on: March 20, 2010 »
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  • ....and what about the flights going back and forth??

    Postings are showing....here and on Trip Advisor that people are travelling when they may not be fully recovered......

    Inconsiderate....irresponsible....selfish....ignorant.......

    magsnmike

    Re: Highly contagious bug doing the rounds
    « Reply #78 on: March 21, 2010 »
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  • Inconsiderate....irresponsible....selfish....ignorant.......

    I am none of the above and I think the idea that tourists are bringing in the "bug" is a cop out by the authorities in Tenerife who are not taking the issue seriously.   I have not visited either of the hotels being cited in any comments posted and believe it must be airborne. The problems that locals tell about the sewage system cannot be helping the matter.

    I have suffered the "bug" on my last two visits to Tenerife.   I was not unwell whilst in the UK in anyway whatsover prior to travelling to Tenerife and upon returning home I have recovered quickly.

    I am booked to come out again at the end of the year, but if I am unlucky enough to fall ill again with the "bug", as much as I love LG/PS/Arena, I will seriously have to reconsider visiting again.  Such a shame after 18 years of having such a great time.

    In Tenerife does each case of the "bug" get reported to your health authority?  Are there any investigations in place? 

    Offline Chiquita

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    Re: Highly contagious bug doing the rounds
    « Reply #79 on: March 21, 2010 »
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  • Posted on Tripadviser

    Management response from Montse Menendez, Director
    (Management representative)
    Mar 18, 2010
    We inform that the virus mentioned in some comments has affected some tourists in different areas of the Island of Tenerife

    In our Hotel, thanks to the strict hygiene controls normally applied in the whole of Barcelo Hotels, the incidence level has been kept below 1% (over a daily average of 700 guests) and in the past week it has gone down to 0.3%, and in the last tree days there has not been any case reported.

    The rigorous hygiene controls applied for many years in Barcelo Santiago, following indications of CheckSafetyFirst, have given us the certificate of safe Hotel, which can be checked in their web site.

    On top of that and to avoid passing on the sickness, we have applied a strict and specific disinfection procedure as recommended by the Spanish Health authorities, and major Tour Operators, and its compliance has been checked to their full satisfaction.

    The affected tourists are mainly of one nationality and the sickness symptoms apply normally in the first few days of arrival which lead us to think that probably they had got the virus prior to arrival in the most of cases.

    Therefore, our Hotel is one of the safest and less affected, so it should not be considered as an infection point, but it should only be considered the destination of few people that possibly were sick before arriving to the Hotel.

    In Barcelo Hotels we have always worked to make our Hotels safe and healthy, a place to rest and relax. We hope you enjoy it.

    The management

    magsnmike

    Re: Highly contagious bug doing the rounds
    « Reply #80 on: March 22, 2010 »
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  • Commendable that the hotel are going to these lengths.

    In my experience.  I was unwell on both occasions into two weeks of my holiday!!!  The excuse that people are bringing the "bug" from the UK is not acceptable.

    The suggestion that its one nationality is completely incorrect.   We were sat on Arena beach in January and many other nationalities had been affected.  We had lunch in the Austrian place at Arena (do not know the name) and the lady in there acknowledged so many people were unwell of every nationality.

    Instead of silly excuses being made the authorities need to tackle this seriously and do their utmost to get it under control.

    Offline Edward Bear

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    Re: Highly contagious bug doing the rounds
    « Reply #81 on: March 22, 2010 »
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  • What about the aeroplanes, are they disinfected ?

    Offline Chiquita

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    Re: Highly contagious bug doing the rounds
    « Reply #82 on: March 22, 2010 »
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  • Commendable that the hotel are going to these lengths.

    In my experience.  I was unwell on both occasions into two weeks of my holiday!!!  The excuse that people are bringing the "bug" from the UK is not acceptable.

    The suggestion that its one nationality is completely incorrect.   We were sat on Arena beach in January and many other nationalities had been affected.  We had lunch in the Austrian place at Arena (do not know the name) and the lady in there acknowledged so many people were unwell of every nationality.

    Instead of silly excuses being made the authorities need to tackle this seriously and do their utmost to get it under control.

    But don?t these people realise that by mixing with others they are passing on the bug.  While they might feel they are over it the bug is still contagious up to 48 hours after the symptoms have passed  in some people they are contagious for even longer.

    Ellen290965

    Re: Highly contagious bug doing the rounds
    « Reply #83 on: March 22, 2010 »
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  • What about the aeroplanes, are they disinfected ?
    I was just thinking exactly the same thing when I read your post.  The turnaround time especially for no frills airlines means that adequate cleaning is not taking place. I think that bacterial hand wash should be mandatory before entering and leaving a plane and the airlines should spray the planes between every flight (as they do when you go to countries where Malaria ia a problem). All persons should be responsible for their own personal hygiene of not coughing and sneezing over everyone and leaving used tissues in their midst.

    My parents in law visited LG and suffered a few days of the Norovirus - but they stay in a private apartment and don't go anywhere near the Hotels.

    LG and surrounding areas are a beautiful part of the island and it would be devastating if tourists chose other areas in favour of LG because of this problem. We have seen a downturn in numbers over the last few years anyway so I hope this problem goes away sooner rather than later.


    Offline VictorM

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    Re: Highly contagious bug doing the rounds
    « Reply #84 on: March 22, 2010 »
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  • If UK tourists are so certain that the bug - over which the mass hysteria is totally out of proportion- is LG based, perhaps someone will explain why so many UK hospitals had to close wards, cancel operations and outpatient appointments because of 'the  bug'.  If simple hygiene rules were obeyed, e.g. covering one's face when sneezing, washing hands after using toilet facilities, then the bug , which is extremely virulent, can be avoided, but only if everyone had more respect for others and used these simple normal rules.  Unfortunately, only today I saw many examples of people coughing and sneezing in LG without any regard for others close by.  So, rather than blame the hotels and the LG area, look closer to home and blame one's fellow 'humans'. 

    Chrissi

    Re: Highly contagious bug doing the rounds
    « Reply #85 on: March 22, 2010 »
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  • In my original post regarding my sister and families visit to the Barcelo Santiago Hotel, I was not blaming the Hotel for the virus being here in this area of Tenerife, as I know of many that have suffered it in many other parts of Tenerife. I also know of many locals that have had it and do not go near the Hotels. The main point I was trying to make was that with the bathroom having no ventilation in the so called toilet area  of the bathroom (it was just like a cupboard)in the rooms in this Hotel, it is not surprising that this virus is passed on, however hard and well the cleaners worked, and boy did they, they were marvelous, as were all the staff, it will be passed on to guests who arrive in these rooms. On my families last night they could hear the man in the next room throwing up. I just find it hard to understand that a recently refurbished Hotel, would not ensure a window or extractor fan was included in the bathrooms. All the rooms have the same bathrooms, whether it be normal, premier or suites of rooms, the bathroom remains the same. Surely this cannot be right and I would like someone reading this to pop in to the Barcelo Hotel and ask to see a room and prove me right or as the case maybe wrong.

    babe

    Re: Highly contagious bug doing the rounds
    « Reply #86 on: March 23, 2010 »
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  • I think it may depend where the room is situated as to whether it has windows/ventilation or not, last August my family stayed in Barcelo Santiago, 4 rooms were used and each bathroom had a window opening onto the passageway.
    Two of these rooms were on the ground floor (down the lift from reception) and the other 2 rooms were on the same level as reception.

    Offline Chiquita

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    Re: Highly contagious bug doing the rounds
    « Reply #87 on: March 23, 2010 »
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  • Some people are even planning there compensation before they go on holiday.....We are due at Barcelo Hotel on 26th. Can you let me have ABTA e-mail address so that we can record our concerns about the norovirus.....and the Tripadviser Expert is the first in line to give advice. They now also telling people not to go to two other hotels, one in the north and one in the south.  Must really dislike the island.

    It has now hit UK headlines so no doubt the saga will continue.  

    http://www.dailymail.co.uk/news/worldnews/article-1259814/British-tourists-hit-vomiting-bug-Barcels-Santiago-hotel-Tenerife.html
    « Last Edit: March 23, 2010 by Chiquita »

    Offline RentaCar Santiago

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    Re: Highly contagious bug doing the rounds
    « Reply #88 on: March 23, 2010 »
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  • A month ago they were blaming the Los Gigantes Hotel for the norovirus and now today the Barcelo Santiago. Absolutely Ridiculous.

    I am in a unique position where I see people from all over this side of the Island.

    I can tell you in the last 2 months I have had cancelled reservations from tourists staying at:

    Los Gigantes Hotel
    Barcelo Santiago
    Barcelo Varadero
    Poblado Marinero
    Bahia Flamingo
    Vigilia Park
    Playa La Arena Hotel
    Costa Los Gigantes
    Bahia Isora
    Balcon de Los Gigantes
    Tamara Apartments

    plus many private apartments.

    Get my point. Within a day or two most were back to re book. It was an airborne virus and could be caught anywhere. To try and blame one hotel or area is crazy and to try and claim off of tour operators is even crazier. Residents have had this too, who go know where near the Hotels.

    Having friends around the Island I can say that they have not been immune to it either, nor have friends on other Canarian Islands or Mainland Spain.

    Doctor have said its dying off now, because of the time of year, and lets remember there were hundreds of thousands suffering from this in the UK before it started here, so we know where it came from.


    phoenix

    Re: Highly contagious bug doing the rounds
    « Reply #89 on: March 23, 2010 »
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  • Thanks for that very interesting and illuminating post.  

    The less unique any hotel/tour operator  is in relation to an outbreak, the better its position is  in   defending litigation on the basis that the ?facts?  may prove that the bug appears to  strike at random and so  is not related to poor standards of hygiene at any particular hotel. However, the bad news for any of these hotels/ tour operators, from a litigation point of view, is that the ?facts? do seem to indicate that the bug is so widespread  in the Los Gigantes area that the chances of any tourist catching this serious condition  is so statistically significant that the hotels/ tour operators may be considered to have a duty of care to warn customers about the risks before departure so as give them the choice to cancel.

    Those tourist with potentially serious but unrelated  pre-existing  medical problems who bought insurance from a tour operator such as Thomson would have declared such  medical problems to the tour operator, thus placing the tour operator under a special duty of care to disclose the outbreak and its risks to such tourists prior to departure from the UK.  Any such victims would therefore have an good  case for compensation.

    On the other hand, any tourist who has knowledge (from any source) of the outbreak and its extent, prior to departure and does not choose to cancel or attempt to cancel, may be deemed to have consented to the risks and their position with regard to compensation may be considerably weakened by that knowledge.

    One thing is for sure, the lawyers stand to make an absolute  fortune at the  expense of the Los Gigantes tourist  industry.
    « Last Edit: March 23, 2010 by phoenix »