Posted on Tripadviser
Management response from Montse Menendez, Director
Mar 18, 2010
We inform that the virus mentioned in some comments has affected some tourists in different areas of the Island of Tenerife
In our Hotel, thanks to the strict hygiene controls normally applied in the whole of Barcelo Hotels, the incidence level has been kept below 1% (over a daily average of 700 guests) and in the past week it has gone down to 0.3%, and in the last tree days there has not been any case reported.
The rigorous hygiene controls applied for many years in Barcelo Santiago, following indications of CheckSafetyFirst, have given us the certificate of safe Hotel, which can be checked in their web site.
On top of that and to avoid passing on the sickness, we have applied a strict and specific disinfection procedure as recommended by the Spanish Health authorities, and major Tour Operators, and its compliance has been checked to their full satisfaction.
The affected tourists are mainly of one nationality and the sickness symptoms apply normally in the first few days of arrival which lead us to think that probably they had got the virus prior to arrival in the most of cases.
Therefore, our Hotel is one of the safest and less affected, so it should not be considered as an infection point, but it should only be considered the destination of few people that possibly were sick before arriving to the Hotel.
In Barcelo Hotels we have always worked to make our Hotels safe and healthy, a place to rest and relax. We hope you enjoy it.