I agree, Fiona has been very helpful and I am sorry to see her go, like you. We have been very happy with the service Banque Santander has given us, since we opened an account some 2 years ago. We have had brilliant service from both Fiona and her predecessor (I have forgotten her name - Liz, I think, but I am sure someone will correct me). I only hope, Fiona's replacement will be just as good and will speak English. Like many, I am sure, our Spanish is not good and embarrassingly, I can say that it is a relief to have an English person in the bank who can relate to our demands and needs and discuss our requirements in English.
We too, are concerned about this embargo on bank accounts, particularly as we have now had the account for 2 years and have not signed anything since opening the account. We hope that Fiona, while still there, will contact us if there are any problems. We are out to LG again, late October but if anyone has any updated info or indeed has had any problems with their account, please let us know.