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Author Topic: Auto Reisen Car Hire !!!  (Read 1029 times)

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Offline losgiganteskid

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Auto Reisen Car Hire !!!
« on: October 06, 2017 »
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  • I have used Auto Reisen (AR) car rental many times and have always been happy with the service, cost and quality of vehicle - that was until recently.

    I had booked a small Citreon C3 for the duration of my stay, collecting from the airport on arrival and returning it to the airport.

    After a 4.5 hour flight I just wanted to pick up the car and get to LG (as has always been the case).  In hindsight I should have been more alert to exactly what car I was being given. 

    I don't think there was one body panel that had not been dented, scraped or scratched - the inside of the car was dirty with stains on the seat and a Halford type plastic steering wheel cover (?) which was sticky and tacky - the parcel shelf fell apart when the hatchback was opened and remained where it fell for the duration of rental.  The two front tyres were very close to the legal limit (the two rear were ok) - when the brakes had been used and were warm they made a noise when the brakes were applied (me thinks the pads and or discs were coming to the end of their useful life).

    The vehicle had covered in excess of 115,000 kms - more tired than I was after I finally reached LG.

    Looking in the glove compartment was the previous hirers rental agreement - so giving me access to his name, address, telephone number, passport number and other personal information.

    I should have returned the vehicle immediately to AR but the thought of driving back to the airport, and having to explain why the car was not suitable then returning to LG with the time and petrol cost i'm afraid to say I persevered with the vehicle.

    If you arrive at Tenerife South airport and are given the keys to 0412 HKN a Citreon C3 1.4 Attraction (couldn't see the attraction myself) - suggest you either request another vehicle or hi tail it to the Cicar or GoldCar counter.

    Just a point about Goldcar - if you google GoldCar reviews you will see many bad reviews - on a recent trip elsewhere I hired a Goldcar vehicle with great trepidation but found their service 100% - had a great car which had only done 700kms from new.  Whilst driving around the LG area I couldn't help but notice how many Cicar and Goldcar vehicles there were and all very new.

    Me think AR need to up their game and also replace some old stock.   If you do hire from AR don't leave your hire agreement in the glove compartment !!
    I wanted to be the Cincinnati Kid - but couldn't spell it

    Offline pilgrim

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    Re: Auto Reisen Car Hire !!!
    « Reply #1 on: October 06, 2017 »
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  • We also have had some ropey cars over the years, but as the longest journey we tend to do is to and from the airport we just suffer. Thing is they are cheep, there is only ever a small queue (we have waited up to an hour with others (they are waiting for hire cars to return, but won't tell u that)), They do not try to sell you additional insurance, and if not taken up increase the deposit to 900E. We have returned a car which had been badly damaged in a winter storm, when the newly clad LG hotel lost its cladding and almost sliced the roof of the hire car, never heard a thing from them! The only thing is when they say upgrade, I say please no! which rather confuses them. That is because we want the smallest car, so that we have more chance of finding a parking spot.